Even people with excellent medical coverage often find they do not have convenient access to the medical care they need. For example, when they call their doctor’s office, they may be placed on hold for minutes, or have to press numbers on a voice mail line to get through to a live person. When they’re finally offered an appointment, it may not be soon enough, or at a time that fits their schedule. They may wait an hour or more in a crowded waiting room to be seen, and then feel rushed through their visit before all their questions are answered. Simple questions aren’t answered over the phone, and they can’t send an e-mail to their doctor when they have a concern.